Support and Service Coordinator - Children’s Long Term Support Program (CLTS)

Job Responsibilities

• Carefully coordinate and facilitate services with the child and family to meet developmental, emotional, and physical needs.
• Offer family-centered, trauma-informed, strength-based, culturally intelligent services through monthly collateral contact, direct contact with the family a minimum of every three months, face-to-face contact at least every six months, and at least one annual face-to-face contact at the child and family’s place of residence.
• Focus on promoting inclusion and access in the community and the youth's home.
• Assist in establishing and maintaining all aspects of program functional and financial eligibility.
• Assess and periodically reassess the child’s or youth’s health, safety, and functional capacity.
• Identify vulnerable and high-risk children and ensure heightened care coordination, collaborating with other agencies when necessary.
• Provide crisis and critical incident intervention and resolution.
• Mandated reporter responsibilities include making reports of mental health, safety, or well-being of a child or youth to the Wisconsin Department of Health Services.
• Develop and execute family-centered service plans to meet the individualized needs of the youth and family.
• Authorize support and services provided through the CLTS Program.
• Manage the coordination of benefits for the supports and services in the service plan to ensure high-quality services.
• Provide advocacy and resources to the child or youth and their family or advocates to independently obtain access to services and support, regardless of funding source.
• Provide transitional support for the CLTS Program enrollment and disenrollment.
• Complete all required training including CLTS specific training and shadowing, functional screen training, and mandated reporter training.
• Compile and maintain required documentation. Complete all paperwork in a strength-based and youth/family-centered manner.
• Follow all SSC policies and procedures outlined by Milwaukee County Children Youth and Family Services.

Essential Functions

• Coordinate and facilitate services with the child and family to meet the developmental, emotional, and physical needs of the enrolled youth in CLTS.
• Provide family-centered, trauma-informed, strength-based, culturally intelligent services through monthly collateral contact, direct contact with the family a minimum of every three months, face-to-face contact at least every six months, and at least one of the face-to-face contacts is required annually to take place at the child and family’s place of residence.
• Provide services in the community focused on promoting inclusion and access in the community and youth’s home.
• Assist in establishing and maintaining all aspects of program functional and financial eligibility.
• Assess and periodically reassess the child’s or youth’s health, safety, and functional capacity.
• Identify vulnerable and high-risk children and ensure heightened care coordination, collaborating with other agencies when applicable.
• Provide crisis and critical incident intervention and resolution.
• Mandated reporter responsibilities include making reports of mental health, safety, or well-being of a child or youth to the Wisconsin Department of Health Services.
• Develop and execute family-centered service plans to meet the individualized needs of the youth and family.
• Authorize support and services provided through the CLTS Program.
• Manage the coordination of benefits for the supports and services in the service plan to ensure high-quality services.
• Provide advocacy and resources to the child or youth and their family or advocates to independently obtain access to services and support, regardless of funding source.
• Provide transitional support for the CLTS Program enrollment and disenrollment.
• Complete all required training including CLTS specific training and shadowing, functional screen training, and mandated reporter training.
• Compile and maintain required documentation. Complete all paperwork in a strength-based and youth/family-centered manner.
• Follow all SSC policies and procedures outlined by Milwaukee County Children Youth and Family Services.

Job Qualifications

• Working knowledge of youth and young adults experiencing disability needs; patience and understanding of traumatic life situations; the ability to interact with escalating youth and/or parents in a calm and professional manner; ability to follow oral and written instructions; ability to respond appropriately in crisis situations; proficient with Microsoft Word and Excel; perform basic computer functions; uses time efficiently and effectively; ability to multi-task; sensitivity towards cultural, ethnic and disability needs.
• Must possess a bachelor’s degree in a health or human services-related field and one year of experience working with individuals with disabilities.
• Complete all mandatory CLTS training and shadowing.
• Working knowledge of computer applications preferred (Windows and Microsoft Word).
• Knowledge and skills to work with children, young adults and families.
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
• Meet all the employee requirements including references, criminal background check, and driver’s license check.