CLS Coordinator

The Community Living Services (CLS) Coordinator at New Horizons supports daily program operations through administrative, operational, and field-based assistance. This role ensures high-quality, compliant, and person-centered services for Members while supporting Life Skills Instructors and families.

Position Type

• Full-Time, non-exempt

Schedule

• Monday - Friday (8:00 AM to 4:30 PM)
• Must have availability to work evenings and weekends as Member needs arise

Pay Rate

• $25.00

Requirements

• Supports the implementation of the Community Living Services program by promoting the agency's mission, values, and person-centered service philosophy
• Affords daily program operations, staffing coordination, and scheduling to ensure authorized service hours are consistently met
• Maintains an assigned caseload and serves as a resource to Members, families, and support by facilitating communication and coordinating services
• Collaborates with Members, families, Regional Center staff, and interdisciplinary team members to develop, implement, and monitor Individual Service Plans (ISPs) that reflect each Member's goals, preferences, strengths, and support needs
• Monitors Member progress and ensures assessments, quarterly reports, progress notes, incident reports, and other required documentation are completed accurately and within required timelines
• Conducts routine field visits to observe service delivery and ensure supports are provided in accordance with each Member's Individual Service Plan (ISP), Regional Center requirements, and agency policies
• Maintains an assigned caseload and serves as a resource to Members, families, and support by facilitating communication and coordinating services
• Monitors staff performance in the field and provides immediate coaching, constructive feedback, and recognition to promote continuous professional development
• Documents field observations, coaching provided, identified concerns, corrective actions, and follow-up activities, ensuring timely communication with the Program Manager
• Ensures staff are implementing ISP objectives consistently, collecting accurate data, and utilizing approved teaching strategies and interventions
• Maintains complete, accurate, and confidential Member records in accordance with agency policies and regulatory requirements
• Reviews progress notes, attendance records, EVV documentation, billing records, and staff documentation for accuracy, completeness, and compliance
• Aids in maintaining employee documentation, including performance evaluations, corrective action records, acknowledgments, and required personnel forms
• Ensures agency databases and electronic documentation systems are utilized consistently and accurately by all staff
• Assists in monitoring staff compliance with required certifications, training completion, and documentation standards
• Supports compliance with Regional Center requirements, agency policies, and applicable state and federal regulations governing Community Living Services
• Coordinates Member, family, and staff satisfaction surveys and assists leadership with analyzing survey results to identify opportunities for quality improvement
• Participates in internal quality assurance activities, audits, corrective action efforts, and continuous improvement initiatives
• Identifies operational challenges and recommends process improvements that enhance efficiency, compliance, and quality of services
• Attends meetings and trainings as directed by CLS Program Manager
• Supports the Agency's mission and partners with others to accomplish the mission
• Maintains the highest professional and ethical standards at all times
• Supports other Community Living Services team members as needed to ensure the highest level of quality services and customer service
• Maintains current certification in first aid and CPR
• Performs other duties as assigned

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401K Matching
• Vacation Hours
• Paid Sick Leave
• Holiday Pay
• Discounts Program
• Referral Program
• FSA