COS Coordinator

Pay Rate: $22.50/hour Hours: Full-time, 40 hours per week Assignment Length: Indefinite Start Date: ASAP Location: 100% Remote Resume Review & Interviews: Yes Position Overview The COS Coordinator is responsible for facilitating the contingent workforce management process for assigned customers. This role uses an e-procurement/VMS tool and works closely with hiring managers, approved vendors, and the internal program support team to ensure smooth operations and high service levels. This position is ideal for a proactive, detail-oriented professional who thrives in a fast-paced, customer-facing environment. Essential Functions Serve as the first point of contact for team escalationsAct as the primary contact for customer and internal team questions and issuesServe as a liaison between the customer, program team, and other stakeholdersMonitor and manage operational activities, including:Onboarding and offboarding contractors (background checks, drug screens, renewals, site-specific requirements, badges)Ensuring consistent and accurate use of VMS and billing systemsTimely completion of documentation and administrative tasksConfirming assignment logistics (start/end dates, location, pay rates, hours, etc.)Interact daily with hiring managers and suppliers to resolve program-related issuesBuild and maintain strong professional relationships with customers and suppliers through consistent follow-up and communicationContribute as a collaborative team member to ensure high-quality service deliveryIdentify service delivery issues and provide timely, effective solutions Does This Sound Like You? Collaborative: Works effectively across teams and geographic boundariesIndependent Thinker: Comfortable making decisions and working autonomouslyCredible & Reliable: Consistent, dependable, and trustworthyLearner: Adapts to new information and applies it to problem-solvingDecision Maker: Analyzes complex issues, navigates ambiguity, and makes timely decisionsLeadership-Oriented: Supports colleagues with issue resolution, decision-making, and process improvement Requirements Education: BA/BS degree or equivalent work experienceExperience: 2+ years of customer service experienceProven ability to build professional relationships with clients and suppliersStrong verbal, written, and listening communication skillsExcellent problem-solving abilitiesStrong organizational skills with the ability to prioritize and manage multiple tasksAbility to work independently with minimal supervisionDemonstrates initiative, self-motivation, and strong time managementProficient in MS Word, Excel, PowerPoint, and internet-based tools As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. 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