Co-Management Coordinator

About the role

Work with OD Liaisons as needed to manage incoming referrals for our optometric network. Maintains communication between ECT and co-managing doctors on all surgical cases. Posts surgical procedures and ensures co-managed patients are posted correctly. Sends co-management letters to referring doctors within 48 hours of the patient's surgery. Assists with ensuring the co-managing doctor post operative visits have been received so that co-management payments can be released in a timely manner. Identifies co-management payment needs and ensures all documentation is in place prior to sending co-management check requests to accounts payable. Maintains/helps to maintain optometric network contact information and co-management types. Assists with building and training our optometric network in all areas related to co-management. Responsible for learning and adhering to co-management rules and regulations with regard to billing, communication requirements, documentation.

Requirements

• Minimum of two (2) years Medical Insurance/Healthcare Billing and Collections experience in a medical practice or health system
• Prior experience with an electronic medical record system required
• Working knowledge of medical billing
• Working knowledge of CPT and ICD10 codes, Ophthalmic medical terminology
• Ability to handle sensitive and confidential information in a professional manner
• Demonstrated success working in a team environment focused on meeting organization goals and objectives is necessary
• Self-motivated with strong organizational skills and superior attention to detail
• Ability to review documents for accuracy and reasonability
• Ability to work well under pressure
• Ability to multi-task, set priorities and follow through without direct supervision
• Effectively communicate with physicians, patients, insurers, colleagues and staff
• Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
• Knowledge of policies and procedures to accurately answer questions from internal and external customers
• Detail oriented and tolerant of frequent interruptions and distractions from patients and staff
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
• Exercises sound judgment in responding to inquiries; understands when to route inquiries
• Team player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teams

Preferred Qualifications

• Six months of previous customer service experience preferred

Benefits

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package
• Employee Discounts and Perks (free)
• Employee Assistance Program (free)
• Group Life/AD&D (free)
• Short Term Disability Insurance (free)
• Long Term Disability Insurance (free)