Cloud Support Administrator (MPO Polygraph)

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program in Reston, VA, Redmond, WA, or Atlanta, GA. The team is seeking IT support specialists experienced with Microsoft cloud environments to support an ongoing classified program.

About the role

Clearance: Top Secret/SCI Full Scope Polygraph required (MPO Customer). This is a 24x7 operational environment with shift work.

Responsibilities

• Complete incoming tickets through Remedy, ServiceNow, or other ticketing systems.
• Troubleshoot and resolve system issues utilizing customer tools.
• Document all findings from tickets and incidents.
• Automate and troubleshoot tasks using various scripting languages and services.
• Provide end-user support to customers at the Tier I-III level in cloud-based environments.

Requirements

• Must hold an active TS/SCI Full Scope Polygraph clearance (MPO).
• Must be willing to work one shift; no dual employment.
• Certifications: IAT II, AZ900, or similar cloud certification (highly preferred).
• Willingness to work in a 24/7 support environment.
• Excellent customer service skills and focus.

Qualifications

• Bachelor’s Degree and 2+ years of related professional experience.
• Experience with MS technologies and ticketing systems: Active Directory, JIRA, ServiceNow, Netmom, Windbg.
• Basic scripting using Java, Python, Linux, PowerShell, or JavaScript in cloud-based environments (preferably Azure).

Pay

$100,000 - $135,000+ based on years of experience.

Benefits

• Cigna Medical, Dental, and Vision coverage.
• 401k retirement plan.
• Paid time off (PTO), holidays, and sick leave as required by state law.
• Long-term stable program with opportunities for growth in cloud technologies.

Schedule

Shift work in a 24x7 operational environment.