Cloud Support Administrator (Full Scope Polygraph Clearance)

Zachary Piper Solutions is seeking a Cloud Support Administrator to join a Secure Operations Center (SOC) team providing 24x7x365 operational support for Azure core and Office365 platforms in a classified environment. This position is onsite in Reston, VA and requires an active TS/SCI with FSP clearance.

About the role

This role is critical to maintaining secure, resilient, and high-performing infrastructure across multiple workstreams.

Responsibilities

• Monitor deployment flows and escalate operational issues to deployment teams
• Run documented deployment scripts and procedures with precision
• Coordinate and support outage restoration actions within published SLAs
• Document investigative and restorative actions for audit and root cause analysis
• Collaborate with feature teams to identify and drive fixes and recovery levers
• Troubleshoot and debug service outages and customer-impacting issues
• Update SOPs and technical training documentation as needed
• Support secure work area operations, including hardware deployments and equipment troubleshooting
• Provide physical escort for maintenance, cleaning, and other services
• Assist with user account provisioning, certificate issuance, and troubleshooting

Requirements

• Active TS/SCI with FSP clearance
• 2 years operations experience providing application infrastructure support
• 1 year performing system administration support (Windows/Linux)
• Experience working with Powershell
• Azure experience
• Comfortable with shift work in a 24/7 support environment
• Excellent customer service and communication skills
• Strong written and verbal English communication skills
• Adaptability to fast-paced environments with shifting priorities

Pay

Salary Range: $70,000 - $100,000 (depending on experience)

Benefits

• Medical, Dental, Vision
• 401k
• Paid Time Off
• Federal Holidays