Cloud Support Administrator (Full Scope Polygraph)

Zachary Piper Solutions is seeking a Cloud Support Administrator to support a critical intelligence cloud security program in the following locations; Reston, VA, Redmond, WA, Atlanta, GA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program. Opportunity to get your foot in the door with cloud; long-term stable program.

Responsibilities

• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Automate and troubleshoot tasks using various scripting languages and services
• Provide end-user support to customers at the Tier I-III level in cloud based environments

Qualifications

• Must hold an active TS/SCI Full Scope Polygraph clearance (MPO)
• Must be willing to work one shift, no dual employment
• Certifications: IAT II, AZ900 or similar cloud certification (highly preferred)
• Willingness to shift work, as 24/7 support is essential
• Excellent customer service skills and focus
• Education: Bachelor’s Degree and 2+ years of related professional experience
• Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg
• Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)

Pay

Compensation: $100,000 - $135,000+ based on years of experience

Benefits

• Cigna Medical
• Dental
• Vision
• 401k
• PTO/Holiday
• Sick leave as required by state law

Schedule

Shift work – 24x7 operational environment