Cloud Support Administrator (TS/SCI Full Scope Polygraph)
Zachary Piper Solutions · Reston, VA · 1 mo ago
On-siteInformation Technology$100k–$135k/yrFull-time
Location & Clearance
Reston, VA; Redmond, WA; Atlanta, GA. Top secret/SCI Full Scope Polygraph required (MPO or VA Customer).
Schedule
Shift work – 24 × 7 operational environment.
Responsibilities
- Complete incoming tickets through Remedy, ServiceNow, or other ticketing system.
- Troubleshoot and resolve system issues utilizing customer tools.
- Document all findings from tickets and incidents.
- Automate and troubleshoot tasks using various scripting languages and services.
- Provide end‑user support to customers at the Tier I‑III level in cloud‑based environments.
Qualifications
- Active TS/SCI Full Scope Polygraph clearance (MPO).
- Willingness to work one shift in a 24 × 7 support environment.
- Bachelor’s degree and 2+ years of related professional experience.
- Experience with Microsoft technologies and ticketing systems (Active Directory, JIRA, ServiceNow, Netmom, WinDbg).
- Basic scripting using Java, Python, Linux, PowerShell, JavaScript in cloud‑based environments (preferably Azure).
- Certifications: IAT II, AZ‑900 or similar cloud certification (highly preferred).
- Excellent customer service skills and focus.
Compensation
$100,000 – $135,000+ based on years of experience.
Benefits
- Full Cigna medical, dental, and vision coverage.
- 401(k) retirement plan.
- PTO/holiday and sick leave as required by state law.
- Opportunity to gain entry into cloud work on a long‑term, stable program.