Cloud Reporting and Documentation Specialist

Key Responsibilities

• Reconcile monthly AWS, Azure, and GCP cloud billing and usage data to identify and resolve discrepancies
• Maintain technical documentation, process guides, job aids, and operational materials across Confluence, SharePoint, and ServiceNow
• Develop and maintain dashboards and reports using Tableau, Power BI, or Excel
• Analyze cloud cost and usage trends and identify anomalies, discrepancies, or optimization opportunities
• Prepare and distribute monthly billing summaries, dashboards, and cloud usage reports
• Support cloud billing survey distribution, tracking, and summarization
• Provide user support and training for dashboards, documentation, and billing-related processes
• Develop communication materials for cloud updates, process improvements, and operational changes
• Maintain version control and documentation inventory across reporting and knowledge repositories
• Support process improvement initiatives and help resolve billing or reporting issues
• Monitor compliance with cloud billing policies and documentation standards
• Collaborate with stakeholders to improve operational transparency and reporting accuracy

Required Qualifications

• 7+ years of professional experience in cloud billing, cost analysis, cloud operations, or related areas
• Hands-on experience with AWS, Azure, and/or GCP billing and usage reporting
• Strong technical writing and documentation skills
• Experience with Confluence, SharePoint, or ServiceNow documentation platforms
• Experience with reporting and dashboard tools such as Tableau, Power BI, or advanced Excel
• Strong analytical skills with ability to interpret cost and usage trends
• Strong attention to detail and organizational skills
• Able to manage multiple tasks and recurring monthly deliverables
• Strong communication and stakeholder support skills
• Able to obtain and maintain Public Trust Suitability clearance

Preferred Qualifications

• Experience with FinOps practices and cloud cost optimization
• Experience with CloudHealth, Apptio/Cloudability, or AWS Cost Explorer
• Experience supporting federal clients or regulated environments
• Experience with ServiceNow reporting workflows
• Experience creating training materials and conducting user training
• Knowledge of change management methodologies such as PROSCI or ADKAR