Clinical Triage Manager - Midtown Manhattan

Key Responsibilities

• Lead the growth and operational oversight of the Clinical Triage team within the Contact Center
• Create and standardize clinical triage workflows, protocols, and procedures to ensure patients are directed to the appropriate level of care
• Partner with contact center leadership and clinical departments to improve patient access and care coordination
• Evaluate patient and stakeholder needs and integrate those insights into triage processes and operational improvements
• Analyze complex clinical and operational information to drive decision-making and process improvement
• Ensure and support staff performance and operations to align with organizational goals, values, and quality standards

Preferred Qualifications

• Master of Science in Nursing (MSN)
• Experience utilizing electronic nurse triage software

Required Qualifications

• Bachelor of Science in Nursing (BSN)
• Current New York State Registered Nurse (RN) license
• 5+ years of clinical nursing experience
• 3+ years of clinical leadership or management experience
• 2+ years of telephone triage experience
• Experience building and scaling clinical operations to meet organizational objectives
• Administrative experience, including stakeholder engagement, project management, budgeting, and timeline management
• Proficiency working across clinical and operational technology platforms
• Able to handle confidential and sensitive information in accordance with organizational policies

Benefits

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life.

Pay

$145,000-$193,000/Annual

Schedule

Full-Time | Days