Clinical Scheduling Spec I - Genitourinary Oncology

About the role

This position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Assigned to work with a clinical practitioner group consisting of physicians, physician’s assistants, program nurses, nurse practitioners, and other care providers, the individual in this role will play a critical role in facilitating all aspects of patient care at Dana-Farber Cancer Institute, a leader in cancer research and patient care located in Boston and the surrounding communities.

Responsibilities

• Provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments for existing patients.
• Obtains detailed clinical information face-to-face, by telephone, or electronically.
• Provides basic information regarding the need for insurance referral(s).
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority.
• Performs independent patient and outside provider call triaging and assists in directing patient flow.
• Serves as a liaison between patient, family, and provider.
• Resolves issues directly or ensures appropriate management of calls by others.
• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
• Schedules numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies, and industry-sponsored clinical trials.
• Carries out specific processes in the patient scheduling systems to ensure correct special billing and revenue processes function properly.
• Requires clinical, operational, and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated.
• Participates in training for new hires.
• Prepares, opens, and closes provider schedules and handles daily schedule changes.
• Conducts slide submission as needed.
• Functions as a content expert/resource leader/champion in quality improvement/process improvement initiatives and projects.
• Oversees accurate completion of designated responsibilities and processes.
• Participates in committees, meetings, and rollouts of new clinical applications and programs.
• May participate in the recruiting process by interviewing potential candidates.
• Assists in the training and mentoring of staff.
• Responsible for running quality assurance and error reports.
• Handles complex scheduling and is seen as an expert on the scheduling system.
• Ensures appropriate coverage in the absence of staff or supervisor.
• May lead staff meetings in the absence of clinical practice support management.
• Assists staff with complex administrative responsibilities and intra/inter-institutional coordination and communication.
• Other duties and responsibilities as assigned.

Requirements

• Strong problem-solving and critical thinking skills.
• Ability to identify resources within the Institute and exhibit a proactive approach to problem-solving.
• Mastery of all relevant functions within specific disease center scheduling.
• Minimum of 12-18 months of experience as a Clinical Scheduling Specialist I.
• The position strongly prefers a bachelor’s degree in health administration or a related field.

Benefits

Dana-Farber Cancer Institute is committed to creating an inclusive, diverse, and equitable environment where every patient, family, and staff member feels they belong. The Institute offers a supportive work culture focused on innovation, compassion, and collaboration.

Pay

$51,000.00 - $58,200.00