Oncology Scheduling Specialist

Schedule

• Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers.
• Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols.
• Schedules and reschedules appointments, tests, and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards.
• Identifies alternative scheduled solutions in the event the patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety.

Core Functions

• Provides patients with information, pre and post-test instruction, provides location of appointment and directions.
• Answers questions as necessary within guidelines and protocols. Refers questions to clinical staff as appropriate.
• Communicates and builds impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution-oriented patient experience.

Minimum Qualifications

• A high school diploma/GED or equivalent working knowledge.
• Two years of scheduling experience in a physician’s office or hospital.
• Skills normally gained with two years of scheduling experience in a physician’s office or hospital.
• Medical terminology may be required for some assignments.
• Excellent communication, organizational and problem-solving skills.
• Proficient with commonly used office software and has the ability to use software typically used for medical practice management and scheduling.

Preferred Qualifications

• Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred.
• Sound working knowledge of various types of insurance plans and/or worker’s compensation preferred.
• Bi-lingual in Spanish may be preferred for some assignments.