Oncology Scheduling Specialist

Find your path in health care with Banner MD Anderson Cancer Center, where patients experience customized, comprehensive, and compassionate cancer care. Our multidisciplinary approach ensures highly coordinated and compassionate care, supporting patients' unique medical and personal needs throughout their cancer journey.

About the role

As an Oncology Scheduling Specialist, you will apply your excellent customer service skills to schedule initial and follow-up appointments for cancer patients in a fast-paced environment. This role requires critical thinking and adaptability to manage high patient volumes while ensuring a positive experience for patients.

Responsibilities

• Schedule medical appointments by coordinating patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers.
• Initiate and receive calls to/from patients, providers, provider offices, and facilities, following established scheduling procedures and protocols to ensure timely care.
• Receive physician’s orders and schedule or reschedule appointments, tests, and procedures using electronic medical record/scheduling software systems.
• Identify alternative scheduling solutions when patient preferences are unavailable, adhering to protocols and ensuring patient safety.
• Provide patients with information, pre- and post-test instructions, appointment locations, and directions, answering questions within guidelines and referring to clinical staff as needed.
• Communicate and build relationships with patients, facilities, providers, and clinical colleagues through phone, chat, email, and electronic medical record messaging to ensure an empathetic and solution-oriented experience.
• Anticipate patient and provider needs and respond accordingly.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Two years of scheduling experience in a physician’s office or hospital.
• Proficiency with office software and medical practice management/scheduling software.
• Excellent communication, organizational, and problem-solving skills.
• Knowledge of medical terminology may be required for some assignments.

Preferred Qualifications

• Knowledge of ICD-9, CPT, and HCPCS coding.
• Experience with various types of insurance plans and/or worker’s compensation.
• Bilingual in Spanish may be preferred for some assignments.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM