Oncology Scheduling Specialist

About the role

Find your path in health care. Our team members make Banner Health a Great Place To Work®. Learn how you can join our dedicated team of professionals. We are seeking an experienced candidate with established knowledge to join the opening team at our new Scottsdale facility, anticipated to launch in early 2027. If selected, you will train at our Banner University Cancer Center until the facility's opening date, bringing your expertise and passion for excellence to help shape the foundation of this exciting new location. Learn more about our Scottsdale Health Center and Medical Center: https://www.bannerhealth.com/banner-scottsdale. As an Oncology Scheduling Specialist for Outpatient Infusion, you will play a vital role in delivering a seamless and compassionate scheduling experience for our oncology patients. In this position, you will coordinate all aspects of patient scheduling including infusion appointments, diagnostic tests, procedures, and physician visits across a multidisciplinary team of providers and clinical staff. You will serve as a key point of contact for patients, providers, and facilities, ensuring every interaction is handled with accuracy, empathy, and efficiency. If you are detail-oriented, patient-focused, and thrive in a fast-paced clinical environment, we invite you to be part of something meaningful at Banner Health. The position is based at the University Medical Center Phoenix, a nationally recognized academic medical center with Magnet™ recognition, over 730 licensed beds, specialty units, and integrated multi‑specialty and sub‑specialty clinics.

Responsibilities

• Schedule medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers.
• Receive and initiate calls to/from patients, providers, provider offices and facilities, following established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
• Receive physician’s orders and effectively schedule and reschedule appointments, tests, and/or procedures using various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards.
• Identify alternative scheduled solutions when the patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety.
• Provide patients with information, pre and post‑test instructions, appointment location and directions; answer questions within guidelines and refer to clinical staff as appropriate.
• Effectively communicate and build impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution‑oriented patient experience (phone, chat, email, EMR messaging, etc.).
• Anticipate patient and provider needs and respond accordingly.

Requirements

High school diploma/GED or equivalent working knowledge. Minimum of two years of scheduling experience in a physician’s office or hospital. Medical terminology may be required for some assignments. Excellent communication, organizational and problem‑solving skills. Proficiency with commonly used office software and ability to use software typically used for medical practice management and scheduling.

Qualifications

Knowledge of ICD‑9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or worker’s compensation preferred. Bilingual in Spanish may be preferred for some assignments. Additional related education and/or experience preferred.

Schedule

Monday - Friday 7:00am‑3:30pm