Scheduling Coord - Urology

Department: Urology · Location: Tampa, FL · Schedule: Full Time, Monday–Friday, 8:00 AM–5:00 PM

About the role

The Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to handle scheduling, rescheduling, and cancellation of single or multiple tests and procedures.

Responsibilities

• Provide accurate, department- and procedure-specific scheduling criteria to expedite patient preparation, arrival location, and time.
• Be proactive with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, a team-player attitude, and professional communication skills at all times.
• Understand and support Orlando Health’s Patient First Philosophy for exemplary customer service.
• Exhibit working knowledge of registration and scheduling systems, Web-based resources, computer applications, multi-line telephone systems, printers, copiers, and fax machines, including required data entry.
• Maintain a basic understanding of medical needs during the screening process for scheduling appointments.
• Consistently review schedules daily and communicate all changes to appropriate staff.
• Consistently meet departmental goals for productivity, quality, and customer service standards.
• Maintain a working knowledge of ICD-10 and CPT codes as necessary.
• Identify customer service issues and resolve or initiate necessary follow-up.
• Adhere to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintain compliance with all Orlando Health policies and procedures.
• Maintain regular communication with practices regarding scheduling matters as needed.
• Attend departmental meetings and in-services; participate in process improvement initiatives.
• Assume responsibility for professional growth and development.

Requirements

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One year of retail, customer service, or healthcare experience.
• Computer experience required.

Benefits

• Education & Career Growth: Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness: Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement: Up to 5% employer match on retirement contributions.
• Work-Life Balance: Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support: Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.