PATIENT ACCESS SCHEDULING COORD

Summary

As a Patient Access Scheduling Coordinator (PASC) at the Moffitt Cancer Center, you are responsible for registering patients as they arrive for their visit and for scheduling any orders and appointments requested by the patient’s care team as patients depart within all clinics under direct supervisor. You also gather accurate information, explain forms and policies, and answer questions from our patients.

Responsibilities

• Perform pre-registration or registration of patients for appointments at the Cancer Center.
• Communicate with the ordering, referring or attending providers and the patient, referring to scheduling guidelines, to correctly schedule appointment procedures.
• Explain required registration elements, including forms, to the patient when required.
• Review documented instructions with patients to ensure they are properly prepared for scheduled procedures, tests and/or appointments.
• Work collaboratively with team members as needed.
• Other job-specific duties as assigned, consistent with level on career ladder.

Qualifications

• An upbeat, approachable and compassionate approach when working individually with each patient.
• Accuracy in data entry of patient information in the computer systems.
• Critical thinking skills and a solution focus approach.
• Flexibility to work in various clinics depending on the daily volumes.
• Strong computer skills.
• Knowledge of medical terminology.
• Experience successfully working in an environment with competing priorities and demands and performance metrics.
• Sensitivity and compassion for our patients, who may experience difficulties and challenges as they seek cancer care.

Requirements

• High School Diploma or GED
• 1 year of customer service experience

Pay

The salary range for this position is $16.50 - $24.04 per hour. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.