Clinical Practice Manager - Littleton, NH

At ConvenientMD, we’re on a mission to make good health more convenient for all—working to improve how patients and providers experience healthcare in New England. We’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

About the role

As a Clinical Practice Manager at our Littleton, New Hampshire urgent care clinic, you will play a pivotal role in ensuring day-to-day operational efficiency while contributing to the clinic’s long-term strategic goals within ConvenientMD. This is a dual-role position: in addition to practice management responsibilities, you will support clinical operations by working scheduled clinical shifts in your licensed role (RN, LPN, Medical Assistant, or EMT-B/Paramedic), actively practicing alongside your team as part of the clinical staffing model.

Responsibilities

• Oversee and optimize daily clinic operations to ensure efficient and effective patient care.
• Manage and lead scheduling operations for the clinic, ensuring optimal utilization of resources and staff to meet patient needs.
• Collaborate with healthcare providers and support staff to maintain a high standard of patient service.
• Enforce clinic policies and procedures to ensure compliance with regulatory standards.
• Act as the point of contact for patient feedback, working with the Medical Leadership team to address concerns.
• Place and manage orders for medical supplies, equipment, and other necessary materials in a timely and cost-effective manner.
• Coordinate with the finance department to track expenses related to supplies and ensure adherence to the budget.
• Manage staffing, scheduling, inventory, and operational workflows across two clinic locations.
• Monitor performance metrics at each site, identify gaps or inefficiencies, and implement solutions to ensure both clinics operate smoothly and consistently.
• Support surrounding clinics during team member PTO, leaves, and other coverage needs, with potential to transition into permanent dual-site management.
• Recruit, train, supervise, and engage clinic staff, fostering a positive, collaborative, and supportive work environment.
• Conduct performance evaluations and provide ongoing feedback to enhance staff development.
• Foster teamwork and effective communication among all clinic team members.
• Collaborate with the Regional Leadership team (Director of Operations & Medical Director) to contribute to the development and execution of strategic initiatives.
• Analyze market trends and competitive landscape to identify growth opportunities.
• Implement strategies to enhance the clinic's market presence and community engagement.
• Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation criteria.
• Implement quality improvement initiatives to enhance patient outcomes and satisfaction.
• Partner with your District Director and corporate resources to ensure effective communication and goal alignment.

Requirements

• Active clinical license as an RN, LPN, Medical Assistant, or EMT-B/Paramedic.
• 3 years of demonstrated success in leading, mentoring, and growing teams.
• Demonstrated skills in medical practice management, human resources, and data analysis.
• Ability to work independently, with initiative and enthusiasm to drive results.
• Strong written and verbal communication skills; ability to establish and maintain positive relationships with team members and stakeholders.
• Familiarity with medical billing systems, basic medical coding, and basic medical terminology.
• Experience with Microsoft Office, specifically SharePoint, Word, and Excel.
• Availability to work in clinic Monday through Friday with rotating on-call for weekends and flexibility to support opening and closing of clinic regularly.

Preferred Qualifications

• Degree in health management, health administration, nursing, business administration, or related field.
• Dual-site leadership experience.
• Experience with When to Work, Clockwise, ADP, and Envi.

Benefits

• Urgent care services at no cost to team members and their families.
• Extensive benefit offerings including health, dental, and vision coverage, company-paid short-term disability, and optional pet insurance.
• 401k match after one year of service.
• Access to primary care (depending on location).
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and access to discounts on services and products such as hotels, travel, entertainment, and restaurants.