Clinical Practice Manager

About the Role

The Speech & Hearing Center’s Clinical Practice Manager acts as the voice of the Center – communicating its mission and services to the community. This position is also tasked with ensuring the quality of patient care, organizational efficiency, and opportunities for program expansion. They lead the department’s strategy, vision, and allocation of resources necessary to fulfill the mission. This role requires a strong blend of leadership and organizational skills and healthcare industry knowledge.

Leadership

• Serve as an advocate and spokesperson for the agency’s mission, programs, and services.
• Build relationships of trust, responsibility and accountability while instilling a feeling of partnership and cohesion within the organization.
• Understand the community landscape and where the Center can fill gaps and alleviate health disparities.
• Leverage community relationships and seek collaborative opportunities to further the mission.
• Build and maintain funder relationships.
• Collaborate with Marketing to carry out strategic marketing plans to build the brand and meet business objectives.
• Partner with CFO to ensure appropriate fiscal controls and procedures are in place for transparency and accountability.
• Support the grant process through the full lifecycle, from applications to reporting.

Fiscal Management

• Collaborate with the CFO and Chief Program Officer to maintain fiscal stability and sustainability.
• Help manage profitable annual budget, in partnership with accounting, to ensure fiscal health of overall program.

Operational Skills

• Optimize internal systems and staff functions by regularly assessing and enhancing operations, program delivery, and expansion.
• Oversee departmental productivity, profitability, and quality of services across audiology diagnostics, device sales, OSHA industrial hearing, newborn hearing screening, speech-language pathology, occupational therapy, and physical therapy, ensuring efficient service delivery and compliance with best practices.
• Manage clinical productivity to maximize output within current staff and uphold a patient-centered experience, including customer service training, patient-friendly policies, internal collaboration, and a supportive office environment.
• Procure and maintain fee-for-service contracts, work with accounting on insurance credentialing and carrier contracts, and ensure compliance with HIPAA, CMS, TEIS, and contract standards.
• Maintain Center data for HIPAA compliance and business analysis; implement a multi-disciplinary medical model for service quality; and collaborate with facility, technology, and IT leaders to ensure regulatory compliance, stable IT infrastructure, and smooth operations.

Supervision

• Partner with Human Resources to ensure the Center remains fully staffed, actively supervising employee relations, talent retention, and resolving conflicts.
• Build and maintain a strong team by filling staffing gaps, promoting cross-training and redundancies to minimize disruptions, and developing volunteer, internship, and externship opportunities to cultivate future talent.
• Enforce Center policies and procedures, manage all staff from onboarding through ongoing regular meetings, and oversee staff development—including in-service training, coaching, and annual performance evaluations—to support continuous growth and maintain high standards.

Qualifications

• Master’s degree or higher in Healthcare Administration or related field. Alternately, a background of being a licensed clinician within the speech & hearing industry and additional training in leadership or medical management.
• At least three years prior management experience including supervision of staff.
• Prior experience in a clinic or medical environment.
• Connection to the mission of serving those with communication disorders.
• Experience with budgeting and fiscal management as well as knowledge of medical billing and resolving issues around billing.
• Knowledge of healthcare laws and regulations related to the administration of a medical clinic.
• Knowledge, Skills & Abilities:
• Solutions-focused leader with demonstrated time, personnel, and fiscal management skills.
• Holds strong community ties and knowledge with ability to build relationships.
• Ability to think strategically with a propensity for delivering projects and managing inherent challenges.
• Excellent interpersonal, verbal, and written communication skills.
• Solid computer proficiency,
• Strong collaborative management style with ability to build and support a team.
• Organized, detail oriented and accurate.
• Exhibit a pleasant and welcoming demeanor.

Core Values/Ethical Conduct

• The ability to consistently model our Core Values of Accountability, Community Impact, Compassion, Trustworthiness, and Teamwork.
• The ability to interact with staff, clients, management, community partners and funders in a respectful and professional manner.
• The ability to create and embrace new ideas and utilize creative problem solving with an eye to improve services and delivery methods.
• The ability to work cooperatively with staff, clients, management, funders and community partners.
• The ability to be wise, accountable, and careful with use of resources and time.
• The ability to conduct oneself with honesty, reliability, and fairness, holding to our code of ethics.

Working Here

• A competitive benefits package with health, vision, and dental coverage, HSA, Dependent Care FSA, group life insurance, Teladoc (telemedicine), EAP mental health resources, and short & long-term disability options.
• Up to 4% matching 401(k) employer contribution, plus a 3% base contribution.
• Generous paid time off to support work-life balance.
• Employee discounts on paid services.