Clinic Practice Manager

Responsibilities

• Oversee daily operations of 1-4 provider clinics, ensuring efficient workflow and patient-centered care
• Develop and implement clinic processes to improve access, scheduling, provider productivity, and patient throughput
• Maintain regulatory compliance (RHC, PCPCH, OSHA, HIPAA, Medicare/Medicaid), and ensure all certifications are current
• Cook up facility needs including maintenance, supply procurement, and technology updates
• Act as EPIC super-user to support optimization, reporting, and issue resolution
• Provide support and scheduling oversight, staff leadership, quality improvement, financial monitoring, and compliance with billing, documentation, and operational standards
• Lead clinic-based improvement initiatives based on data, patient feedback, and compliance metrics
• Monitor provider productivity (visit volumes, in-basket completion, OR utilization, etc.) and ensure schedule efficiency
• Hold providers accountable for documentation, quality standards, and timely patient communication
• Address concerns regarding provider behavior, workflow, or patient satisfaction
• Directly supervise or support Clinic Office and Nursing Supervisors (if applicable); otherwise, lead front and back-office teams
• Conduct staff meetings, performance evaluations, and professional development activities
• Foster a team culture rooted in service excellence, communication, and accountability
• Ensure compliance with internal policies and support cross-training across roles
• Develop and manage clinic budgets with supporting documentation
• Partner with front office staff to ensure accurate registration, copay collection, and insurance verification
• Monitor billing processes and coordinate with revenue cycle teams to reduce denials and improve charge capture
• Utilize EPIC reports to track collections, denial trends, and financial performance
• Lead improvement initiatives based on data, patient feedback, and compliance metrics
• Utilize EPIC tools and dashboards to monitor provider performance, patient access, and clinic efficiency
• Ensure completion and tracking of care coordination efforts (e.g., referrals, screenings, follow-ups)
• Monitor and respond to patient satisfaction surveys and complaints using RL system
• Ensure staff consistently apply AIDET and ICARE standards to enhance patient engagement and trust
• Promote MyChart enrollment, health literacy efforts, and shared decision-making
• Ensure all clinic staff receive compliance updates and education
• Verify credentialing of providers with applicable payors to meet billing and regulatory requirements
• Uphold a therapeutic, respectful, and safe clinic environment that aligns with ICARE values
• Partner with local health organizations and community agencies to support outreach
• Support organizational strategies related to rural health and clinic expansion
• Support the hospital mission, vision, values, policies, and procedures
• Participate in required education for DNV programs as applicable to position
• Perform other related duties as assigned

Qualifications

• Education: Bachelor’s degree in business, Healthcare Administration, or a related field - or equivalent experience
• Preferred: Master’s degree in business administration, Public Health, or Healthcare Leadership
• Experience: Minimum of 5 years of progressive experience in ambulatory or outpatient practice management
• Experience: Prior involvement in quality improvement, financial oversight, and EMR optimization
• Preferred: Epic experience preferred
• Skills and Knowledge: In-depth knowledge of ambulatory clinic operations, regulatory compliance, and performance metrics; strong financial and budgeting skills, including understanding of reimbursement and billing processes; proficiency in EPIC reporting tools and other clinical information systems; knowledge of RHC and PCPCH standards (as applicable); excellent communication, conflict resolution, and team leadership skills; ability to identify workflow issues and implement sustainable solutions; understanding of patient engagement strategies and service excellence models (e.g., AIDET, ICARE); cultural sensitivity and commitment to equitable, inclusive care
• Other Requirements: Ability to work flexible hours based on clinic volume and staffing needs; CPR and compliance training per clinic policy; must be comfortable using reporting tools and dashboards to guide decision-making; physical requirements: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items (up to 25 pounds); visual acuity to view computer screens and read detailed financial documents; ability to communicate effectively in person, by phone, and electronically; may be required to move throughout the healthcare facility, including administrative and clinical areas; working conditions: operates in a professional office setting within a healthcare facility; physical demands: prolonged periods of sitting at a desk and working on a computer, occasional walking, standing, bending, or lifting light office items