Clinical Operations Assistant - Ophthalmology

Location: St. Louis, MO 63108 | Scheduled Hours: 40 per week

About the Role

This position supports the Clinical Operations Manager with effective management of daily office and departmental functions. The role performs specialized and technical duties with minimal supervision and oversees day-to-day tasks to ensure department efficiency.

Responsibilities

• Oversees duties and personnel related to mail delivery and pick-up for the department.
• Manages pager allocation and billing through American Messaging; maintains all lists related to pager numbers (monthly billing updates, Outlook, terminations/new hires).
• Acts as Medical Student Coordinator for each program rotation; prepares correspondence, materials for meetings and presentations, set-up, scheduling, evaluations, and all other tasks related to supporting Dr. Parsons.
• Manages all scheduling processes for Blue, Green, and SIMS conference rooms; establishes processes to ensure minimal disruptions with effective communication and resource allocation; handles and resolves any issues that arise.
• Supports Clinical Operations Manager in day-to-day technical activities, including Metavision Headhunter work (North/South), paper-chart logging, CRNA billable hours prep work, back-up code pager daily logging, urgent/emergent form logging, and follow-up; provides back-up support to the administrative team as needed.
• Answers incoming calls and routes appropriately or provides information in accordance with organizational policy.
• Schedules and maintains appointment, lecture, and meeting schedules for Pod 3 providers; provides necessary support and coordination for all lectures/meetings.
• Manages, tracks, follows up, and coordinates tracking appointments and printing of medical records for each visit.
• Manages ordering and delivery of supplies and lab coats.
• Handles all “maintenance”-type items related to coffee machines, paper, supplies, etc.

Working Conditions

• Normal office environment.
• Direct patient care setting.
• Typically sitting at a desk or table; standing or walking.
• Occasional lifting (25 lbs. or less).
• Uses office equipment.

Requirements

• High school diploma or equivalent high school certification.
• 2 years of college or equivalent combination of education and/or experience.

Preferred Qualifications

• Bachelor’s degree.

Skills

• Communication
• Computer literacy
• Microsoft Excel, Microsoft Office, Microsoft PowerPoint
• Office equipment operation
• Organizational savvy
• Sound judgment

Pay

Salary Range: $17.87 - $27.06 per hour

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program (EAP), financial resources, and access to dietitians.
• 4 weeks of caregiver leave to bond with a new child; family care resources for childcare and adult care needs.
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years of employment.