Operations Assistant

About the Opportunity

The Operations Assistant is the essential frontline and "back-of-house" engine that keeps the WisDems Headquarters running. Reporting to the Operations & Logistics Manager, you will serve as the first point of contact for our office, managing the main phone system and greeting all visitors with a professional, customer-service mindset. Beyond the front desk, you will handle the physical and tactical details that allow our political staff to focus on their work. This is an active, hands-on role involving mail processing, inventory management, travel coordination, and facilities support. You are the guardian of the office environment, ensuring that from the main phone line to the supply closet, everything is organized, stocked, and ready for action.

Responsibilities

• Maintain the physical organization of the Madison and Milwaukee HQ, including supply closets, storage areas, and common spaces. Ensure the office is clean, stocked, and professional.
• Serve as the primary point of contact for the Madison office front desk and main phone line, ensuring a professional, welcoming, and responsive experience for all callers and visitors.
• Manage inventory tracking for office supplies, swag, and tech hardware, placing orders proactively to prevent shortages.
• Support office Onboarding/Offboarding logistics, including preparing desks, key fobs, and parking passes for new staff.
• Own the daily retrieval, sorting, and processing of inbound WisDems mail.
• Collaborate with the Compliance and Finance teams to ensure checks, invoices, and legal documents are logged and distributed immediately and accurately.
• Manage outbound shipping and mailing projects, including stuffing envelopes and coordinating with couriers.
• Assist with the physical load-in and load-out for large events, ensuring materials arrive on time.
• Monitor the organization's general info email inbox, triaging inquiries to the correct department with a customer-service mindset.
• Complete ad-hoc administrative projects as assigned by the Operations & Logistics Manager.

Core Qualifications

• Accountability & Solution-Oriented: You take full ownership of your actions and commitments, holding yourself to a high standard and seeing objectives through to completion. When challenges arise, you approach them with a problem-solving mindset, focusing on solutions rather than pointing fingers.
• Collaboration & Teamwork: You succeed by working as a team, stepping up to support teammates, and sharing knowledge freely. You actively break down silos by connecting across teams, inviting different perspectives, and staying open to new ideas to achieve shared goals.
• Growth & Adaptability: You are dedicated to continuous improvement and challenge yourself to learn and adapt. You proactively seek, offer, and act on feedback with openness and can anticipate potential obstacles to take proactive steps.
• Respect & Inclusion: You build strong relationships by treating everyone with kindness, dignity, and trust. You approach interactions assuming positive intent and have the courage to address difficult topics directly and honestly while showing care for others.
• Transparent Communication: You communicate openly and honestly to build trust and alignment. You are proactive in setting clear expectations, sharing the "why" behind decisions, and providing timely updates to ensure the right people have the information they need.

Required Qualifications

• Strong organizational skills and attention to detail.
• A customer-service mindset and ability to communicate clearly with diverse audiences.
• Proficiency with Google Workspace (Gmail, Sheets, Docs).

Preferred Qualifications

• Previous experience in administrative support, office management, or shipping/receiving.
• Experience working in a fast-paced campaign or non-profit environment.

Pay

$50,000 - $60,000 USD per year (In Person - Madison)