Operations Assistant

About the role

The administrative role supports the operational activity of the department. Provides clerical/receptionist support duties for department and leadership.

Responsibilities

• Demonstrates computer proficiency, including knowledge of common software programs (Word, Excel, and PowerPoint).
• Demonstrates proficiency in computer applications related to Rochester Regional Health (Kronos, WorkDay, Qlik, etc.).
• Assists/mentions staff with software education.
• Demonstrates proficiency in automated payroll system; accurately manages Kronos entries, edits, and report generation.
• Assists staffing coordinator with routine payroll functions.
• Demonstrates knowledge and understanding of Rochester Regional Health payroll policies and practices.
• Provides support for departmental leadership/management, including timely and accurate completion of data report generation, management of department correspondence, meeting schedules and calendars, and departmental file maintenance.
• Attends meetings and takes minutes as required.
• Responsible for distribution of operational reports to manager(s).
• Demonstrates ability to generate reports/graphs using appropriate formats; generates reports as requested including budget reports, FTE reports, and Dashboard Reports.
• In conjunction with departmental leadership and HR, facilitates the scheduling of interviews and assists with the new hire process.
• Maintains and updates new hire staff welcome packets.
• In conjunction with departmental leadership and HR, facilitates monitoring of time and attendance; sends coaching emails to frontline team under direction of departmental leadership.
• Maintains and updates any additions or changes to unit or department policies, procedures, job descriptions, orientation manuals, etc.
• Performs other administrative duties as assigned within scope.

Nursing Admin Only

• In conjunction with the Staffing Office coordinator and Managers, assists with management of PTO/vacation/holiday calendar for staff.
• Assists with scheduling/staffing for Centralized Staffing Office.

Corporate And Nursing Admin Only

• Responsible for being the safety champion as required.

Care Management Only

• Supports manager in coordinating all activities related to Utilization Review throughout the hospital.
• Coordinates all concurrent and retrospective third party payer review and appeal processes.
• Maintains database of all third party payer review activities and generates reports.
• Staff support to Medical Staff Committee (UM); keeps track of attendance, membership list, and copies of minutes and agendas.
• Supports manager in coordinating compliance initiatives within department, Clinical Documentation Management Program and Assignment of Level of Care Program.
• Coordinates all communication and maintains all correspondence with external review agencies, assuring compliance with all Federal and State Regulatory requirements.
• Coordinates Orientation, Mandatory Education and Time Studies for Care Management Department.
• Coordinates and facilitates communication with support departments to achieve common goals (IT, HIM, QI, Compliance, Patient Financial Services, etc.).

Health Reach Only

• Supports leadership in coordinating patient transportation including Medicab, Program Car, and RTS activities.
• Provides coordination and administrative support to the Consumer Advisory Board and Continuous Quality Improvement Committee.
• Completes and monitors HMIS data entry.
• Provides support to providers and leadership in HRSA key requirement Hospital and Referral tracking processes.
• Completes all medical secretary and medical billing functions.

Infection Prevention Only

• Conducts frequent and accurate audits: Hand hygiene, Isolation compliance, device audits, and healthcare environment.
• With training, assists the department in providing basic education to hospital staff on infection prevention practices.
• May be responsible for medical record review to include opening medical charts/records, data abstraction/input, and chart audits.

Physical Requirements

• Medium Work – Requires frequent walking, standing or squatting.
• Sedentary Work – Exerting up to 10 pounds of force occasionally; sitting most of the time, but may involve walking or standing for brief periods of time.

Desired Attributes

• Associates Degree and knowledge of medical terminology preferred.
• 3-5 years clerical experience in healthcare setting preferred.
• Experience with making schedules and doing payroll preferred.
• Demonstrated computer proficiency; experience in working with Microsoft Office applications and comfort level in working with Excel, PowerPoint and Word.
• Experience with systems: Kronos, ANSOS (Nursing only), u.Net, GroupWise, Internet and Intranet.
• Demonstrated effective communication skills; ability to work independently as well as function in a team.
• Capable of adapting to changing and fast paced environment.
• Demonstrated excellent organizational skills.

Pay

$19.00 - $25.00