Clinic Surgery Scheduling Coordinator

About the Role

Performs surgery scheduling duties, as well as prior authorization, coding, and general office duties for SHS Orthopedics, which offers generalized and specialized orthopedic surgery including shoulder, elbow, wrist (carpal tunnel/trigger finger), and hand surgery.

Requirements

• High school diploma or equivalent required.
• Post-secondary courses in Medical Terminology, computer applications, and secretarial skills, or equivalent required.
• Experience and/or training in a hospital or medical office doing similar tasks preferred.
• Experience and/or training in reception or a customer service setting required.
• Experience and/or training with delegated health care services and ICD-10 and CPT coding required.

Skills

• Service Orientation: Successfully apply knowledge of various resources/models of recovery to assist and care for others.
• Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
• Time Management: Ability to organize, plan, and prioritize work to complete within required time frames and to follow up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
• Team Building: Ability to work, function, and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.
• Social Perceptiveness: Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.

Physical Demands

• Walk - Incline: Rarely (1 - 10% of the time)
• Lift (Floor to Waist: 0"-36"): 20 - 40 Lbs Frequently (34 - 66% of the time)
• Lift (Knee to Chest: 24"-54"): 0 - 20 Lbs Rarely (1 - 10% of the time)
• Lift (Waist to Eye: up to 54"): 0 - 20 Lbs Rarely (1 - 10% of the time)
• Carry 1-handed: 0 - 20 pounds Rarely (1 - 10% of the time)
• Carry 2-handed: 0 - 20 pounds Rarely (1 - 10% of the time)
• Squat Repetitive: Rarely (1 - 10% of the time)
• Squat Static (hold >30 sec): Rarely (1 - 10% of the time)
• Push (0-20 pounds force): Rarely (1 - 10% of the time)
• Pull (0-20 pounds force): Rarely (1 - 10% of the time)
• Stand: Continually (67 - 100% of the time)
• Climb - Stairs: Rarely (1 - 10% of the time)
• Kneel (on knees): Rarely (1 - 10% of the time)
• Reach - Upward: Occasionally (11 - 33% of the time)
• Sit: Continually (67 - 100% of the time)
• Walk - Level Surface: Frequently (34 - 66% of the time)
• Bend Forward at Waist: Occasionally (11 - 33% of the time)
• Rotate Trunk Sitting: Occasionally (11 - 33% of the time)
• Rotate Trunk Standing: Occasionally (11 - 33% of the time)
• Reach - Forward: Frequently (34 - 66% of the time)
• Manual Dexterity Hands/Wrists: Continually (67 - 100% of the time)
• Finger Dexterity: Continually (67 - 100% of the time)
• Pinch Fingers: Continually (67 - 100% of the time)
• Grasp Hand/Fist: Continually (67 - 100% of the time)