Clinic Coordinator - Full-Time

About the Role

This position manages administrative tasks on the clinic floor, including scheduling complex appointments, coordinating patient and provider requests, and ensuring efficient resource utilization. It involves delivering exceptional customer service, responding to patient needs, and maintaining confidentiality of Protected Health Information (PHI). The role requires effective communication across leadership and teams, triaging patient inquiries, and supporting emergency response protocols.

Responsibilities

• Accurately schedule multi-disciplinary appointments following guidelines
• Monitor scheduling reports to ensure accuracy and efficiency
• Provide outstanding patient and customer service, de-escalate grievances
• Communicate complex information clearly and collaborate effectively with team members
• Recognize and respond appropriately to emergencies
• Maintain regulatory compliance, participate in quality improvement initiatives
• Utilize and troubleshoot technology systems including Epic, RTLS, and patient devices

Requirements

• High school diploma required; bachelor’s degree preferred
• Experience in customer service and proficiency with technology essential
• Excellent communication, organizational, and problem-solving skills
• Ability to adapt to a dynamic environment and work well in teams

Additional Details

This role involves direct patient contact and may include providing wheelchair escort services. The environment is diverse and inclusive, committed to compassionate, comprehensive care.