Clinic Coordinator - Full-Time

About the Role

This position reports to the Practice Manager and supports clinic operations by performing administrative tasks on the clinic floor, including appointment scheduling, patient check-in/check-out, and triaging requests.

Responsibilities

• Accurately schedule complex appointments across disciplines, ensuring resource optimization and confidentiality of PHI.
• Deliver exceptional customer service, respond promptly to patient and provider needs, and deescalate concerns.
• Communicate effectively across leadership and team members, conveying complex information in patient-friendly terms.
• Recognize and respond appropriately to emergencies, ensuring compliance with policies and regulatory standards.
• Maintain proficiency in clinical systems such as Epic, RTLS, and Outlook; assist with system upgrades and troubleshoot technical issues.
• Participate in quality improvement initiatives and complete required training and compliance tasks.
• Engage with patients via various contact methods, ensuring a positive experience.

Requirements

• High school diploma required; bachelor’s degree preferred.
• Experience in customer service and proficiency with technology and complex computer systems.

Skills

• Excellent communication, organizational, problem-solving, and multitasking skills.
• Ability to adapt to a dynamic environment and work collaboratively within a team.