Clinic Business Representative Associate

Responsibilities

• Greets, welcomes, and performs the registration process with patients in person or by phone
• Interviews patients to collect demographic and insurance information
• Provides patients with appointment specific forms
• Obtains necessary and appropriate documentation
• Assists patients with telephone encounters
• Identifies key words to initiate appropriate responses and de-escalation techniques as needed
• Directs patients to appointment or procedure
• Collections co-pays and/or remaining balances
• Obtains signatures from patients as needed
• Responds to questions regarding financial assistance programs
• Performs the End of Day reconciliation process
• Makes the prescription refill order process as appropriate and in scope for position
• Manages and organizes the patient care lobby (or lobbies)
• Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day
• Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed
• Schedules appointments and/or helps with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties
• Participates in the weekly downtime check
• Performs other duties as assigned

Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• Associate's or Vocational degree
• 0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel)
• 0 to 2 years of customer service, clerical, or other business office environment experience
• 0 to 2 years of medical terminology knowledge