Clinic Business Representative Associate

Responsibilities

• Greets, welcomes, and performs the registration process with patients in person or by phone
• Interviews patients to collect demographic and insurance information
• Provides patients with appointment specific forms
• Obtains necessary and appropriate documentation
• Aids patients with telephone encounters
• Identifies key words to initiate appropriate responses and de-escalation techniques as needed
• Directs patients to appointment or procedure
• Collects co-pays and/or remaining balances
• Obtains signatures from patients as needed
• Responds to questions regarding financial assistance programs
• Performs the End of Day reconciliation process
• Makes the prescription refill order process as appropriate and in scope for position
• Manages and organizes the patient care lobby (or lobbies)
• Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day
• Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed
• Schedules appointments and/or helps with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties
• Participates in the weekly downtime check
• Participates in staff meetings
• Performs other duties as assigned

Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• Associate's or Vocational degree
• 0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel)
• 0 to 2 years of customer service, clerical, or other business office environment experience
• 0 to 2 years of medical terminology knowledge

Physical Demands

• Sedentary: lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $19.61 to $26.70 per hour

Shift, Weekend and/or Other Differentials

No weekends

Benefits Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey. In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefit Summary

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support
• Benefits to navigate the Federal Public Service Loan Forgiveness Program

Benefit Eligibility/Offerings

Benefit eligibility/offerings are determined by FTE and if you are represented by a union.