Clinic Business Operations Representative

CORE QUALIFICATIONS

• High school diploma or equivalent required.
• No previous experience required.
• One (1) year medical preferred.

DEPARTMENT ADDENDUM

• Adheres to University and unit-level policies and procedures and safeguards University assets.
• Ensures that orders are appropriate to the type of exam recommended by physician.
• Notifies supervisor of any discrepancies and contacts physician’s office for correct orders if necessary.
• Applies physical age-specific and/or developmental care needs of patients according to their documented physical/developmental requirements by competency validation checklist.
• Adheres to regulatory body guidelines governing modality including but not limited to: Joint Commission, AHCA, ACR, FL DOH and FDA/MQSA.
• Imports/exports pertinent patient images/documents into PACS and/or UChart.
• Reviews future daily scheduled orders for accuracy and prepares supporting documentation, obtaining any necessary additional orders.
• Acts as point of contact for other departments to answer pertinent questions involving appropriate exams ordered, scheduling criteria, add-on studies.
• Notifies patients of upcoming appointments and provides all appointments and prep instructions.
• Coordinates services with other clinical areas.
• Aids in keeping the imaging area neat, clean, and organized as well as complying with proper disposal of medical supplies.
• Imports/exports pertinent patient documents and images into PACS and/or UChart.
• Performs general office duties in a timely and accurate fashion.
• Supports the workflow at the UM Imaging counters to import/export digital studies, documents to/from PACS or UChart and process film jacket/CDs requests via telephone, fax and/or in person.
• Fulfills digital imaging record inquiries via in person, fax, telephone, subpoenas, and legal requests.
• May release digital information and/or ensure the availability of records to the patients, physicians and clinical staff for all studies and procedures.
• Manages document services with records retention vendor.
• Supports the workflow at the counter to receive and process film jacket/CDs requests for the counter and/or ancillary areas via telephone, fax and/or in person.

Department Specific Functions

• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Maintains confidentiality of all information.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Works with the referring physician offices to acquire missing requisitions, obtains orders, if necessary, and to confirm correct clinical information.
• Ensures a high degree of customer satisfaction by consistently adhering to our DIRECCT values.
• Aid in the department onboarding and training of staff.
• Complies with the hospital requirements, Joint Commission for Accreditation of Healthcare Organizations, State requirements and works closely with the HIPAA Privacy Office to ensure HIPAA compliance.

Qualifications

• Knowledge, Skills, and Attitudes:
• Skilled in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skilled in collecting, organizing and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.

Pay

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Schedule

The position is full-time.

Benefits

The University of Miami offers a comprehensive benefits package including medical, dental, tuition remission and more.

Equal Opportunity Employer

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff