Patient Service Representative

About the Role

Family Care Center is on a mission to transform lives by elevating behavioral health care. The journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. Today, they care for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

The Patient Service Representative greets all patients and manages patient intake. The Patient Service Representative is responsible for clerical and organizational tasks like file organizing, scheduling appointments, and assisting staff as needed.

Culture & Benefits

• Caring & Supportive Culture: Support so you can support patients, with a positive environment complemented by an engaging wellness program, volunteer events, team activities and more.
• Unparalleled Growth Opportunities: Clear paths for career advancement at every level, fostering professional development and personal growth.
• Balanced Lifestyle: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours.
• Collaborative Team: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership.
• Impressive Retention Rates: A higher-than-average provider retention rate of 88%.
• Comprehensive Benefits: A full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.

Pay

Hourly compensation: $18.00 - $20.00, plus bonus potential up to $4,000 annually.

Responsibilities

• Welcomes patients and visitors to the office and directs questions to appropriate staff members.
• Checks patients in and out for their scheduled visit while adhering to the 5-Star standard of patient care.
• Schedules, reschedules and cancels patient appointments in alignment with provider schedules and availability.
• Receives and supports patient calls.
• Places reminder calls and confirms appointments for intake patients.
• Assists with patient portal set up.
• Ensures patient paperwork is completed before time of appointment.
• Verifies insurance coverage and ensures patient is eligible to receive services.
• Obtains patient information by requesting completed applications, medical information and insurances; verifying and clarifying information; informing and explaining patient and family members of services.
• Collects co-pays and other payments from patients.
• Reconciles cash/check payment receipts generated from the EHR with cash on hand at the end of each shift.
• Verifies demographic and insurance information is correct and acquires any other information necessary for the appointment.
• Retrieves required patient forms and assessments, sequences paperwork, adds new patient record forms, and uploads into patient chart.
• Completes clear and concise documentation in E.H.R. when communicating with patients.
• Monitors and responds to patient voicemails and portal messages through E.H.R. system.
• Relays messages to provider or appropriate party as needed.
• Helps maintain accurate and up-to-date medical records within patient charts.
• Inventory office supplies to assist the Clinic Administrator with supply orders.
• Maintains reception area in a neat and orderly condition.
• Assists ill or distraught patients in crisis, as necessary.
• Participates in the medical office emergency routine when required.
• Calls EMS or assists other staff members as needed.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent required.
• One year of customer service experience required.
• One year of medical front desk receptionist experience or administrative experience preferred.

Supervisory or Managerial Responsibility

None.

Location

Pflugerville Clinic - 1601 E. Pflugerville Pkwy, Ste 3202, Pflugerville, TX 78660