Patient Service Representative

Contract to Hire position based out of Abilene, TX 79606. Fully onsite.

About The Role

We are seeking a Patient Services Representative to support daily patient interactions and administrative operations within a busy healthcare practice. This role serves as a key point of contact for patients and is responsible for scheduling appointments, coordinating provider calendars, and delivering exceptional customer service to ensure a positive patient experience.

Responsibilities

• Schedule, reschedule, and coordinate patient appointments
• Maintain provider schedules and appointment calendars
• Assist patients with follow-up appointments and care coordination
• Answer incoming calls and respond to patient inquiries
• Support front office and administrative functions
• Prepare forms and routine documentation
• Maintain patient confidentiality and compliance with healthcare regulations
• Deliver excellent customer service while ensuring a positive patient experience

Requirements

• High school diploma or equivalent
• At least 1 year of healthcare experience
• Proficiency with Microsoft Office applications
• Strong communication, customer service, and organizational skills

Preferred Qualifications

• Previous medical office or healthcare administrative experience
• Knowledge of medical terminology
• Experience with insurance verification and/or authorizations
• Familiarity with electronic medical records (EMR/EHR) systems

Why Join Us?

• Collaborative and team-oriented work environment
• Opportunities for professional growth and career advancement
• Competitive benefits package upon permanent hire
• Consistent Monday-Friday schedule
• Paid holidays and excellent work-life balance

Schedule

Monday-Friday, 8:00 AM-5:00 PM

Pay And Benefits

The pay range for this position is $17.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Sep 22, 2026.