Clinic Business Representative Associate

About the role

Deliver exceptional customer service where it matters most—at the start of every patient’s care journey. As the first point of contact as a Clinic Business Representative Associate, you’ll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care.

Responsibilities

• Greets, welcomes, and performs the registration process with patients in person or by phone
• Applies appropriate tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation
• Assists patients with telephone encounters
• Identifies key words to initiate appropriate responses and de-escalation techniques as needed
• Directs patients to appointment or procedure
• Collects co-pays and/or remaining balances
• Obtains signatures from patients as needed
• Responds to questions regarding financial assistance programs
• Performs the End of Day reconciliation process
• May participate in the prescription refill order process as appropriate and in scope for position
• Manages and organizes the patient care lobby (or lobbies) and provides other department support
• Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day
• Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed
• May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties
• Performs weekly downtime check
• Active participation in staff meetings
• Other duties as assigned

Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 1 year of basic computer skills
• Associate's or Vocational degree
• 0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel)
• 0 to 2 years of customer service, clerical, or other business office environment experience
• 0 to 2 years of medical terminology knowledge

Qualifications

• Sedentary: lifting weight up to 10 lbs. occasionally, negligible weight frequently
• 8 FTE (64 hours per two-week pay period)
• 8-hour day/evening shifts
• Must be able to commit to day/eve shifts during the week & every other weekend rotation

Schedule

• Urgent Care Clinic Hours - Open 7 days/week
• Mon-Fri: 8:00-8:00 pm
• Sat & Sun: 9:00-5:00 pm
• Shifts could vary from 6, 8, 10, 12 hour shifts during the week & 8-hour shifts on the weekend rotation

Pay

• Pay Range: $19.61 to $26.70 per hour

Benefits

• Medical/Dental
• PTO/Time Away
• Retail Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support
• Employee Resources Groups (ERGs)
• Community involvement and volunteering events