Clinic Office Associate

About the role

Positive Impact Health Centers (PIHC) is a community leader in providing HIV prevention, care and treatment services. The PIHC model of care assures that persons with HIV have access to medical, pharmacy, dental, behavioral health and social services, providing the best opportunity for patients to achieve high-quality health outcomes.

Responsibilities

• Answers multiple phone lines in a professional and courteous manner. Screens each call by obtaining the callers’ name and nature of the call, then routes the call appropriately.
• Check in patients and complete patient registration.
• Manage patient flow by providing timely check-in procedures upon arrival
• Instruct new patients in completion of medical information forms. Ensure that all forms are completely filled out.
• Maintain accuracy of patient demographic and insurance information by verifying this information at each patient encounter.
• Maintains accuracy of insurance, patient billing, and contact information, by entering patient demographic and insurance information correctly into computer system.
• Scan insurance cards and driver’s license for all new patients.
• Scan insurance cards for established patients every year. Then every time there is an insurance change. Follow established practice guidelines.
• Collect copays, deductibles, coinsurance and past due balances prior to the patient being seen.
• Accurately post payments and provide receipts to patients.
• Reconcile daily receipts and money collected with end of day reports to confirm money balances and then prepare individual deposit.
• Notify and promote the patient portal with the patients.
• Protects patients' rights by maintaining confidentiality per HIPPA guidelines.
• Sorting and distributing incoming mail.
• Perform medical coding and billing tasks for non-insurance claims as assigned by manager: RW, NGC, and Prep claims.
• Contact patient on a monthly basis regarding past due balance.
• Perform other job-related duties as assigned.

Requirements

• Experienced in working with indigent and culturally diverse populations
• Knowledge of basic medical office billing and insurance knowledge. Medicaid/Medicare knowledge a plus.
• Knowledge of Medical Terminologies
• Must have great communication skills, (writing, spelling, listening and speaking)
• and interpersonal skills
• Must have strong computer and EMR skills, and have a positive, friendly and helpful demeanor.
• Must have excellent customer service skills and warm personality.
• Must have ability to work in a fast-paced environment and paying attention to detail.
• Ability to maintain high level of confidentiality and have empathy for our clients
• Ability to follows through to completion of assigned tasks
• Ability to multi-task, be detail oriented, be patient focused,
• Ability to maintain a professional appearance,
• Ability to work as a team member
• Ability to resolve problems
• Ability to work without close supervision

Qualifications

• Associate Degree or a minimum of two years’ experience needed in a medical Front Office environment, including basic medical billing experience

Skills

• Experienced in working with indigent and culturally diverse populations
• Knowledge of basic medical office billing and insurance knowledge. Medicaid/Medicare knowledge a plus.
• Knowledge of Medical Terminologies
• Must have great communication skills, (writing, spelling, listening and speaking)
• and interpersonal skills
• Strong computer and EMR skills
• Positive, friendly and helpful demeanor
• Excellent customer service skills and warm personality
• Ability to work in a fast-paced environment and paying attention to detail
• High level of confidentiality and empathy for our clients
• Follows through to completion of assigned tasks
• Multi-tasking, detail oriented, patient focused
• Professional appearance
• Team player
• Problem solver
• Works independently

Benefits

• 1 Health Wellness day per quarter
• Parental Leave
• Free parking at our locations/bus line accessibility
• Competitive Salary & Benefits
• Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program)
• 100% allotted for benefit elections for employees, 50% allotted for benefit elections for employees' spouse/dependents
• Credit Union

Pay

Salary commensurate with experience.

Schedule

Full-time position.