Clinic Office Assistant

Responsibilities

• Answers phones, routes calls and or takes accurate message.
• Demonstrates a sense of urgency relating to patient’s level of distress.
• Tripses basic patient care needs generating a telephone encounter depending upon the situation.
• Manages the scheduling of patient appointments.
• Registers new patients and maintains current accurate up to date demographic and insurance information for all patients.
• Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ).
• Identifies barriers to communications.
• Verifies insurance eligibility, scans insurance card, and photo ID.
• Checks patients in and or out for visit in appropriate manner.
• Accurate and appropriate use of ICD-10 and CPT codes.
• Accurately and accordingly to policy, posts payments.
• Reconciles all financial data correctly and in compliance with clinic policy, both at the end of day and end of month

Qualifications

• High school graduate.
• One-year Technical College or certification preferred.
• Three years' experience in a physician’s office with medical billing experience may be accepted in lieu of formal training.