Clinic Business Representative Associate

Responsibilities

• Greets, welcomes, and performs the registration process with patients in person or by phone
• Interviews patients to collect demographic and insurance information
• Provides patients with appointment specific forms
• Obtains necessary and appropriate documentation
• Aids patients with telephone encounters
• Identifies key words to initiate appropriate responses and de-escalation techniques as needed
• Directs patients to appointment or procedure
• Collects co-pays and/or remaining balances
• Obtains signatures from patients as needed
• Responds to questions regarding financial assistance programs
• Performs the End of Day reconciliation process
• Maintains the patient care lobby and provides other department support
• Cleans and disinfects the lobby and check-in area(s)
• Unpacks and restocks supplies, file cabinet(s) and other clinic resources
• May schedule appointments and/or help with other office communication needs
• Participates in staff meetings

Qualifications

• Must be 18 years of age
• Education and/or experience needed to meet required functional competencies as listed on the job description
• Associate's or Vocational degree preferred
• 0 to 2 years of basic computer skills preferred
• 0 to 2 years of customer service, clerical, or other business office environment experience preferred
• 0 to 2 years of medical terminology knowledge preferred

Physical Demands

• Sedentary: lifting weight up to 10 lbs. occasionally, negligible weight frequently

Work Schedule

• 1.0 FTE (80 hours per two-week pay period)
• 8-hour day shifts
• No weekends

Pay Range

• $19.61 to $26.70 per hour

Benefits

• Medical/Dental
• Paid Time Off/Time Away
• Retail Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support