Client Services Representative - Laurel Veterinary Clinic

Founded in 1971, Laurel Veterinary Clinic, part of the Suveto network of hospitals, has been serving the Broomfield community for over 50 years. Voted Best of Broomfield for the last six years, we pride ourselves on providing excellent patient care. As a 5 DVM small animal practice, we live by our core values, practice fear-free medicine, and emphasize client education as the best means to provide gold-standard patient care.

About the role

We are looking for a full-time Client Services Representative to join our team. This role acts as a liaison, provides product and service information, and resolves emerging problems with accuracy and efficiency. Although this position does not provide direct care for pets, CSRs are critical to the success of every client interaction. We work using a team-oriented approach to deliver compassionate care for both pets and clients.

Core Values

• Client/Patient Focused: Make the client feel welcome, important, and valued. Offer best medicine to every patient. Treat each patient as though they are your own.
• Growth Mindset: Embrace challenges, persist in the face of setbacks, celebrate the success of others. Give and receive feedback openly.
• Compassionate: Seek to understand how others feel. Be kind to coworkers, clients, and patients. Assume positive intent.
• Trustworthy: Show up mentally and physically ready for your shift. Be competent to do your job. Be honest.
• Team Player: One mission, one team. Anticipate the needs of others. Be flexible and willing to help. Be willing to listen and offer support. Communicate effectively with others.

Responsibilities

• Manage large amounts of incoming calls
• Handle cash and credit card transactions
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives
• Follow communication procedures, guidelines, and policies
• Strong phone contact handling skills and active listening
• Basic computer skills
• Familiarity with impromed systems
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

Requirements

• High School Diploma or equivalent required
• At least one year of previous experience in client services
• Must be computer literate; basic computer skills with ability to navigate new software
• Excellent communication skills
• Ability to multi-task
• Ability to work well within a team environment

Previous experience in a multi-doctor veterinary practice is preferred or past client service experience. Hours include days, nights, and weekends.

Benefits

• Paid time off
• Paid holidays
• Medical, dental, and vision insurance
• Pet care discounts
• 401K with a true match up to 4%
• VSOP® grants (Suveto’s Veterinary Stock Ownership Plan) at no cost to team members

Pay

$16.00 - $18.00 per hour