Client Service Representative Van Buren County Vet Clinic

About the role

The Client Service Representative (CSR) at Van Buren County Veterinary Clinic reports to the Practice Manager. This position provides an exceptional experience to clients during every interaction, performing practice administrative tasks and managing practice reception.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Affords assistance in the updating of client/patient files, as needed.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Adds to client satisfaction by addressing client concerns in a calm, appropriate manner, ensuring every experience ends in satisfaction.

Qualifications

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retail benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Pay

The pay range for this position is USD $12.00 - USD $14.00 /Hr.