Client Service Representative, Overnight

About the role

Alpharetta Veterinary Specialty + Emergency is hiring a full-time Overnight Client Care Representative to join their outstanding team!

Compensation

• $18 - $22 per hour, based on experience. Additional shift differentials available on overnight shifts.

Schedule

• Availability for evening, weekend, and holiday shifts.

Full-Time Benefits

• Uniform Allowance
• Paid Time Off
• Medical/Dental/Vision
• 401(k) with employer matching
• Employee Pet Discount
• Short & Long-Term Disability
• Health Savings & Flexible Spending Accounts
• Life Insurance
• Professional Development Assistance
• Employee Referral Program
• Employee Assistance Program
• And more!

About You

You are an experienced Client Care Representative dedicated to outstanding client service and excellent care. You understand the importance of maintaining a positive, respectful, uplifting hospital culture and genuinely love working with people that share that same value. You can adapt to the individual needs of each client and their patient, are eager to continue enhancing your skill set, and truly want to make a difference.

Requirements for the Role

• A high school diploma or equivalent required. Veterinary-based customer service experience prioritized. Familiarity with EzyVet preferred.
• Basic knowledge of veterinary environment, terminology, and protocols required, with the ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors. Experience with multi-line telephone systems, and proficient computer skills required.
• An attention to detail alongside excellent verbal and written communication skills with both clients and team members required.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

About Us

At AVSE, we are proud to have an outstanding Emergency care department alongside our teams of Internal Medicine, Oncology, Surgery, and Neurology specialists who dedicate their energies and combined knowledge to the care of their patients and support of their clients. Our team embodies our core principles of commitment, compassion, and competence towards our patients, clients, and our referring veterinary community. It is our goal to function as an integrated, collaborative team while providing the very best care for each patient, while balancing the needs and desires of our clients.

About Ethos Veterinary Health

At Ethos, we are at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.

We offer a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.