Member Services Representative Overnight

Overview

Who We Are: At Planet Fitness, our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. Our CORE Values guide us to create an inclusive community where greatness can be achieved through empowerment.

Who You Are: All Team Members share a passion for our brand and a commitment to delivering an exceptional experience. You should exhibit a positive attitude, be punctual, reliable, and dependable, and have strong communication and empathy skills.

Responsibilities

• Greet members and guests as they enter and exit the club, assisting with any questions or concerns.
• Promote the Judgement Free Zone by interacting with members and supporting their fitness journeys.
• Resolve member concerns and escalate to the Club Manager if necessary.
• Answer phones and assist callers with inquiries.
• Perform membership-related functions such as sign-ups, cancellations, and transfers.
• Conduct prospective member calls and tours, assessing their membership needs.
• Achieve or exceed individual sales goals and contribute to club goals.
• Perform regular cleaning and sanitizing of equipment and facilities.
• Address maintenance and facility concerns promptly.

Competencies

• Communicates Open & Effectively
• Builds Strong Relationships
• Nurtures Learning & Growth
• Drives Continuous Improvement
• Champions CORE values

Qualifications

• Must be 18 years of age or older
• Willing to become CPR/AED certified (training provided)
• Basic computer proficiency required

Physical Demands

• Continual standing and moving throughout the club
• Continual communicating in person or on the phone
• Lift up to 75 pounds occasionally
• Encounter toxic chemicals during shift
• Frequent cleaning and sanitizing of equipment and facilities
• Moving self in different positions, including bending and twisting

Pay Range

$17.13 - $21.50 per hour