Client Service Representative- Overnight
About the role
Opening in 1997 as a small two doctor practice working normal business hours, Family Veterinary Clinic quickly grew to a five doctor practice, opened 7 days a week, 365 days a year as the only clinic on island with overnight emergency veterinary care. VCA acquired us in 2005, turning Family Veterinary Clinic into VCA Family Animal Hospital. We further raised the bar in 2013 with the addition of specialty services and became VCA Family & Oahu Veterinary Specialty Center. Today, we are an AAHA-accredited large hybrid hospital with General Practice, 24/7 Emergency and our specialties include Internal Medicine, Surgery, Ophthalmology, Critical Care, and Oncology!
Responsibilities
- Greeting visitors
- Answering telephones
- Directing clients
- Checking in emergency clients and scheduling appointments
- Placing outbound calls for follow-ups
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Managing medical records, charts, reports and correspondence
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Qualifications
- At least one year of proven past experience helping customers
- High School Diploma/GED or equivalent
- Excellent listening and communication skills
- Compassion for pets and people—as well as awareness and understanding of others’ reactions
- Prowed decision-making skills to choose the most appropriate course of action
- The ability to integrate new information into problem-solving
- Proficiency in Microsoft Office
- The ability to lift up to 40 lbs.
- The ability to be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
- Some veterinary experience desired, but not required
Benefits
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!