Client Service Manager IV Retirement Services

About the role

ADP Retirement Services is hiring a 401(k) Client Service Manager IV. This role offers career advancement opportunities and an inclusive environment with a culture of collaboration and belonging. If you have a passion for helping clients and building long-term relationships, this may be the opportunity you've been searching for.

What You'll Do

• Client Relationship Management
• Retirement Plan Administration
• Issue Resolution & Consultation
• Business Partnership & Client Retention
• Team Leadership & Development

Qualifications

• 5+ years of experience in retirement services, client relationship management, account management, or a related financial services environment.
• Experience supporting 401(k), retirement, or employee benefits plans.
• Strong customer service and relationship management skills.
• Ability to analyze issues, identify solutions, and communicate effectively with clients and internal partners.
• Strong written, verbal, presentation, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Knowledge of retirement plan compliance, testing, regulatory requirements, and industry practices.
• Experience utilizing Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Strong presentation and client-facing communication skills.
• Experience leading conference calls, client meetings, or training sessions.
• Proven ability to build lasting client relationships and influence positive outcomes.
• Strong organizational, time management, and problem-solving skills.
• Experience mentoring, coaching, or supporting team development initiatives.