Manager - Client Management (Hybrid - Newark, NJ)

Responsibilities

• Develop and maintain strong relationships with key enterprise clients by understanding their business needs and serving as a trusted advisor.
• Act as the primary point of contact for client inquiries and issues, ensuring timely resolution and a high level of client satisfaction.
• Prepare and deliver strategic presentations and client reports that reinforce Broadridge’s value proposition and support long-term partnerships.
• Manage existing client relationships, including leading Monthly Governance Committees, contractual obligations and client issue resolution.
• Liaise with Finance, Billing, Legal and other service teams to ensure client obligations are met.
• Assist with client-led audits that require BPO participation.
• Lead strategic client projects.
• Manage the creation, execution and delivery of client metrics and perform data trend analysis to provide clients with deep insights into their critical metrics.
• Provide BPO Ops teams with client analytics support.
• Utilize data tools and business intelligence tools to drive effective decision-making.
• Work on pipeline opportunities to help grow BPO revenue.

Qualifications

• Bachelor’s degree in Business, Finance, or a related field; advanced degree or relevant certifications are a plus.
• 3–7 years of experience in relationship management or business development within financial services.
• Strong interpersonal and communication skills with the ability to build and maintain client relationships.
• Strong analytical and problem-solving skills to assess client needs and develop tailored solutions.
• Ability to work independently and collaboratively in a team-oriented environment.
• Driven, motivated and intellectually curious.
• Attention to detail and impeccable time management skills—ability to manage multiple projects simultaneously.
• Excellent Written & Verbal communication skills.
• Ability to work with and present to Senior Executives within Broadridge and at our clients.
• Proficient in MSFT Office, including PowerBI.
• Ability to lead client meetings both in-person and virtual.
• Ability to travel to clients on a as needed basis.