Assistant Financial Center Manager

About the role

We are a dynamic regional community bank dedicated to bringing passion and customer focus to the business. Our Assistant Financial Center Managers (AFCMs) are key members of our team, responsible for leading a team to meet the financial needs of customers through a valued consultative approach while providing exceptional customer service.

Responsibilities

• Aid the Financial Center Manager in hiring, scheduling, coaching, and training of branch staff to ensure branch coverage while fostering a strong team environment.
• Demonstrate and maintain knowledge of all retail roles and be able to oversee all staff in their duties and function to maintain proper compliance with all branch processes and procedures.
• Facilitate consumer loan requests, maintain knowledge of loan policies and procedures, assist with the branch’s consumer loan portfolio, and coach staff to sell and handle consumer loan requests in an effective manner.
• Uncover needs and refer customers to a partner-centric team that works with small business, corporate, and institutional partners, and mortgage and financial advisors.
• Grow existing and develop new small business banking relationships within the market through outside sales activity.
• Maintain a high level of client satisfaction by reviewing client experience results, coaching, and implementing plans to assure an optimal customer experience.
• Perform regular branch audit functions including teller cash audits, compliance documentation audits, clerical, supervisory, and management reporting as requested.
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.

Qualifications

• HS Diploma/GED and BS/BA degree preferred or equivalent work experience.
• Previous retail supervisory experience.
• This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment.