Client Relations Specialist
About Us
At New Energy Equity, a proud subsidiary of ALLETE, we’re leading the charge in transforming the energy landscape with innovative solar solutions. As a top player in the renewable energy sector, we’ve successfully developed over 600MW of solar projects and closed more than $1.2 billion in clean energy investments. Our projects deliver sustainable electricity to a wide range of clients, including commercial, industrial, municipal, and utility customers. We pride ourselves on a dynamic and engaging work environment where teamwork, continuous learning, and environmental stewardship are at the core of what we do. Our inclusive and collaborative culture encourages creativity and innovation, making our office a place where every idea is valued, and growth is a priority. With over 250 projects across the U.S., our supportive atmosphere ensures a balanced work-life dynamic and a fun, fulfilling career path.
About the Role
As a Client Relations Specialist, you will serve as the dedicated front-line ambassador and primary point of contact for our most valued, high-profile clients. In this dynamic role, you will bridge the gap between client needs and internal O&M operations, managing inquiries, leveraging state-of-the-art solar monitoring software, preparing proposals, and ensuring top-tier data integrity across our platforms.
Responsibilities
- Serve as the first point of contact for multiple high-profile clients, building long-term relationships.
- Assist and fulfill client requests whenever possible; route requests to the appropriate team within ESS when unable to fulfill personally.
- Learn and master Drive O&M work order management software (built on Salesforce), including accessing work order information, uploading/downloading reports, and generating reports.
- Become proficient in using AlsoEnergy solar monitoring software to glean basic information.
- Research and create proposals for clients.
- Read and interpret contracts and other legal documents with a high degree of accuracy.
- Examine and interpret client questions regarding invoicing and billing.
- Review recently onboarded site information for familiarity and accuracy.
- Ensure integrity of system data across FSM and file systems.
- Use FSM to run reports as requested by management.
- Perform additional responsibilities as requested.
Requirements
- Bachelor’s degree in a related field highly preferred.
- Minimum of 2 years of experience in a publicly facing professional position with direct client interaction; solar experience preferred.
- Proficiency or knowledge of Salesforce is strongly preferred.
- Assertive enough to give direction and humble enough to take direction.
- Excellent written and verbal communication skills, with the ability to professionally interface with clients, landowners, and other stakeholders.
- Strong attention to detail and ability to manage multiple projects, schedules, and deadlines simultaneously.
- Proficiency in Microsoft Excel, Word, Adobe, and Outlook, with a proven ability to learn new software programs.
- Ability to remain calm and pragmatic while interacting with clients, even in challenging situations.
- Must be authorized to work for any employer in the U.S.; sponsorship for employment visas is not available at this time.
Pay
The expected annual compensation range for this position is $55,000 - $65,000, encompassing base pay and potential incentive target opportunity. Specific compensation offered may vary depending on factors such as relevant knowledge, skills, training, experience, and market conditions.
Benefits
- Retirement Benefits
- Medical, Dental, and Vision coverage
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Life Insurance and Disability coverage
- Tuition Reimbursement
- Voluntary Benefits
- Paid Absences