Client Relations Specialist

Responsibilities

• Respond promptly to internet sales inquiries via phone, email, text, and personalized video.
• Provide vehicle pricing, availability, and product information to prospective clients.
• Answer incoming sales calls and assist clients with their questions.
• Manage inbound emails and text messages with professionalism and urgency.
• Conduct outbound calls, emails, and text messages to follow up with prospects and existing clients.
• Schedule appointments for the sales team.
• Build rapport with clients and provide outstanding customer service throughout the buying process.
• Maintain accurate customer records and notes in the dealership CRM.
• Follow up consistently to ensure every client receives timely communication.
• Work closely with the sales team to create a seamless client experience.
• Meet daily, weekly, and monthly communication and appointment goals.

Qualifications

• Excellent verbal and written communication skills.
• Friendly, positive, and professional attitude.
• Strong organizational and multitasking abilities.
• Comfortable speaking on the phone and communicating through email and text.
• Basic computer skills and the ability to learn dealership software.
• Ability to work in a fast-paced, team-oriented environment.
• Previous customer service, call center, hospitality, retail, or automotive experience is a plus, but we are willing to train the right candidate.
• Bilingual is a plus but not required.

Why Join Us?

• Be part of an exciting, luxury brand in the automotive industry.
• Work in a dynamic and client-focused environment.
• Opportunities for growth and development within the dealership.
• Competitive salary and benefits package.

Pay Range

$18.00 - $20.00/hour

Hours

Monday - Thursday 2:30 pm 7:00pm
Saturday 9:00am - 6:00pm with ½ hour lunch