Client Relations Specialist

We are looking for a Client Relations Specialist to support customer interactions and strengthen account relationships for a growing team in Georgia. This contract position offers potential for permanent employment.

About the role

Ideal for someone who enjoys helping customers, coordinating order details, and working closely with sales and operations to deliver a high-quality experience. The person in this role will serve as a key point of contact for product questions, order support, and account development while helping maintain responsive and accurate service.

Responsibilities

• Respond to customer questions regarding products, pricing, availability, quotes, and expected lead times with professionalism and urgency.
• Build a clear understanding of customer goals and business needs in order to recommend appropriate solutions and support long-term satisfaction.
• Coordinate meetings and follow-up communication for existing clients and prospective customers as needed.
• Maintain up-to-date knowledge of product lines, usage applications, inventory status, and pricing details to provide accurate guidance.
• Partner with outside sales representatives to grow current accounts and identify opportunities to expand business relationships.
• Verify specifications and order details with customers or the regional sales manager before entering information accurately into company systems.
• Prepare production-related order documentation based on purchase orders and projected customer demand to support operational planning.
• Work closely with production teams to help ensure materials are available and orders are delivered on schedule.
• Manage inbound and outbound customer communication, including issue resolution, account support, and service-related follow-up.

Requirements

• Experience in customer service, client support, account coordination, or a related customer-facing role.
• Proficiency with CRM systems and Microsoft Excel, including practical use of formulas for tracking and reporting.
• Ability to handle inbound and outbound calls while maintaining professionalism and strong attention to detail.
• Comfortable supporting billing-related questions, complaint resolution, and general account management activities.
• Strong written and verbal communication skills with the ability to explain information clearly to customers and internal teams.
• Ability to organize multiple priorities, confirm technical details accurately, and maintain reliable records.
• Sales awareness and relationship-building skills with the ability to contribute to business growth efforts.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in our company 401(k) plan.