Client Relations Specialist

About the role

The Client Relations Specialist is the first impression for clients (both pet owners and referring veterinarians), whether on the phone or in person. This critical role requires excellent client service and communication skills, the ability to work in a fast-paced, team-oriented environment, and handle multiple tasks with close attention to detail. Strong organizational skills, team orientation, and computer experience are essential. Compassion for animals and their owners is a must.

Responsibilities

• Welcome clients and patients with compassion and professionalism
• Collect and enter accurate client and patient information
• Assist clients with financial options and required paperwork
• Answer and triage phone calls appropriately
• Organize and maintain accurate medical records
• Support pet owners through difficult decisions, including euthanasia services
• Recognize emergency (STAT) cases and alert the medical team promptly

Requirements

• Experience in customer service, hospitality, healthcare, or client-facing roles
• Veterinary or human medical experience is a plus, but not required
• Ability to multitask and stay calm under pressure
• Strong communication and interpersonal skills
• Naturally compassionate and supportive demeanor
• Problem-solving mindset with a willingness to learn
• Team-oriented with a positive, can-do attitude

Schedule

• Sunday, Monday, Tuesday, Wednesday: 11:00 AM – 9:30 PM
• Sunday, Monday, Tuesday: 7:00 PM – 7:00 AM
• Thursday, Friday, Saturday: 12:00 PM – 12:00 AM

Benefits

• Competitive pay
• 100% paid medical, dental, and long-term disability insurance
• Retirement plan with company match
• Generous PTO, floating holidays, and bereavement leave
• Pet insurance stipend
• Employee appreciation events
• Opportunities for growth and advancement