Client Relations Specialist

Surface Experts of Northwest Arkansas is a growing franchise with the support of a national organization’s systems and training. We repair damaged surfaces at a fraction of the cost of replacement, serving construction, restoration, property management, moving companies, hotels, and more across Northwest Arkansas.

About the role

This is a field-based, relationship-building role with a product that’s genuinely easy to believe in. You’ll drive a planned route across Northwest Arkansas and surrounding areas every day, introducing our repair service and building relationships with property and facility managers. Once they see what we can do, they tend to be repeat customers. No sales background is required—you’ll be given a proven script and real coaching from day one.

A day in the life

• Start your morning at home: plan your route, review your target accounts, and prep follow-up notes from the day before.
• Drive your planned route—typically 12–18 stops across your territory. Visit apartment communities, maintenance offices, and commercial properties to introduce yourself and build relationships with decision-makers.
• Deliver a proven introduction, ask questions to understand customer needs, obtain walkthroughs on site, assess damages, and book repairs.
• Follow up with contacts who weren’t available, keep your pipeline moving, and watch early conversations become recurring accounts.
• Log every visit, note, and follow-up in our software before your day ends.
• Attend a weekly team meeting to review numbers, share wins, and get coaching.

What we’re looking for

You haven’t held a sales title before—but you’ve worked in a role where showing up consistently, communicating clearly, and genuinely taking care of people was the job. That foundation transfers well here, and we’ll give you the tools and coaching to build on it.

• People-oriented and persistent: You’re comfortable introducing yourself to new people and building rapport quickly. You follow up because you said you would.
• Eager to learn: You’ll be given a proven script and a clear playbook. Your job is to absorb it, deliver it well, and keep improving with coaching.
• Reliable and routine-driven: This role runs on daily habits—routing, logging visits, sending follow-ups. The people who succeed here execute the process every single day.
• Detail-oriented by habit: You log your visits, track your contacts, and treat follow-up like part of the job—not an afterthought.
• Self-directed: You manage your own schedule and route. Accountability lives in your daily logs and your results.

Backgrounds that tend to transfer well:

• Retail or customer service—you know how to read a room and handle objections gracefully.
• Hospitality—you’re used to making people feel at ease and building rapport quickly.
• Property management or real estate—you already speak the language of the people we call on.
• Any people-facing role where showing up consistently and communicating clearly was the job.

Requirements

• Valid driver’s license, clean driving record, and reliable personal vehicle.
• Must be based in Northwest Arkansas.
• Comfortable learning new software—CRM and routing tools provided and trained.
• Strong written and verbal communication skills.
• Bilingual English/Spanish a plus.

Pay

Competitive pay—$50,000–$75,000 OTE (base salary + commission + bonuses). Your base is guaranteed; commission grows as your accounts do and set metrics are achieved.

Schedule

Full-time, standard business hours—no nights, no weekends. Most of your time is spent in the field; light admin can be done from home or wherever works for you.

Benefits

• Bonus based on performance.
• Company car provided.
• Competitive salary with commission and bonuses.
• Flexible schedule—manage your own daily route within your territory.
• Free uniforms.
• Paid holidays and paid time off.
• Training & development: structured onboarding, national sales training at Surface Experts HQ, weekly 1:1 coaching, and access to a dedicated support center for admin assistance.
• Phone stipend.
• Opportunity for advancement.
• Small, supportive team with direct access to the owner and weekly team meetings.