Client Relations Specialist

About the role

Support clients, strengthen care, and grow your career as a compassionate and detail-oriented Client Relations Specialist. You’ll work with clients, patients, and caregivers to monitor program participants’ ability to manage their care while delivering exceptional customer service.

Responsibilities

• Maintain confidentiality of program participants
• Complete consumer admissions/intakes as directed
• Ensure client services are authorized and communicated to clients and caregivers
• Manage referrals and maintain communication with clients and Case Managers
• Provide timely updates to Case Managers and internal teams
• Assist with time reporting issues and operational support
• Notify leadership and payor sources of concerns, including fraud or misuse
• Complete quarterly customer service calls and attend service planning meetings
• Maintain accurate consumer records
• Support Field Support Team with onboarding and compliance tracking

Qualifications

• High school diploma or equivalent required; some college coursework preferred
• Must meet all federal, state, and local requirements
• Energetic, self-motivated, and adaptable in a dynamic environment
• Strong organizational, planning, and problem-solving skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Teams)
• Vietnamese language proficiency required
• English language proficiency required

Benefits

• Health and Wellness: Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate, Employee Assistance Program
• Retirement and Financial Security: 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance, Legal benefits
• Lifestyle Benefits: Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program, Employee Discount Program

Benefit eligibility is dependent on employment status.

Pay

$25.00 – $27.00 per hour + $2,000 Annual Bonus Potential