Client Relations Specialist

Key Responsibilities

• Maintain confidentiality of program participants
• Complete consumer admissions/intakes as directed
• Ensure client services are authorized and communicated to clients and caregivers
• Manage referrals and maintain communication with clients and Case Managers
• Provide timely updates to Case Managers and internal teams
• Assist with time reporting issues and operational support
• Notify leadership and payor sources of concerns, including fraud or misuse
• Complete quarterly customer service calls and attend service planning meetings
• Maintain accurate consumer records
• Support Field Support Team with onboarding and compliance tracking

Qualifications

• High school diploma or equivalent required; some college coursework preferred
• Must meet all federal, state, and local requirements
• Energetic, self-motivated, and adaptable in a dynamic environment
• Strong organizational, planning, and problem-solving skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Teams)
• Spanish language proficiency preferred
• English language proficiency required

About the role

Support Clients. Strengthen Care. Grow Your Career.

Maxim Healthcare is seeking a compassionate and detail-oriented Client Relations Specialist to work with clients, patients, and caregivers to monitor program participants’ ability to manage their care and provide exceptional customer service.