Client Relations Specialist

Location: Monterey, CA

Pay

Hourly Rate: $25.00 – $27.00 per hour + $2,000 Annual Bonus Potential

About the Role

Maxim Healthcare is seeking a compassionate and detail-oriented Client Relations Specialist to work with clients, patients, and caregivers to monitor program participants’ ability to manage their care and provide exceptional customer service.

Why You’ll Love This Role:

• Competitive Pay & Weekly Paychecks: Reliable compensation you can count on
• Comprehensive Benefits: Health, dental, vision, and life insurance
• Retirement Planning: 401(k) savings plan with company matching
• Employee Discounts: Access to hundreds of nationwide vendor discounts
• Recognition & Rewards: Be celebrated through our awards and recognition programs
• Career Advancement: Opportunities to grow within a supportive organization
• Training & Mentorship: Benefit from structured onboarding and ongoing development

Responsibilities

• Maintain confidentiality of program participants
• Complete consumer admissions/intakes as directed
• Ensure client services are authorized and communicated to clients and caregivers
• Manage referrals and maintain communication with clients and Case Managers
• Provide timely updates to Case Managers and internal teams
• Assist with time reporting issues and operational support
• Notify leadership and payor sources of concerns, including fraud or misuse
• Complete quarterly customer service calls and attend service planning meetings
• Maintain accurate consumer records
• Support Field Support Team with onboarding and compliance tracking

Requirements

• High school diploma or equivalent required; some college coursework preferred
• Must meet all federal, state, and local requirements
• Energetic, self-motivated, and adaptable in a dynamic environment
• Strong organizational, planning, and problem-solving skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Teams)
• Spanish language proficiency preferred
• English language proficiency required

Benefits

Health and Wellness

• Medical/Prescription, Dental, Vision
• Health Advocacy (company paid if enrolled Medical)
• Health Advocate Employee Assistance Program

Retirement and Financial Security

• Employee Assistance Program
• Health Savings Account
• 401(k) + Company Match
• Profit Sharing
• Short and Long Term Disability
• Primary Caregiver Leave
• Parental Leave
• Life and Basic Accidental Death & Dismemberment Insurance
• Voluntary Group Life Insurance and Supplemental Accidental Insurance
• Hospital Expense Protection Plan
• Critical Illness Insurance
• Dependent Care Flexible Spending Account

Lifestyle Benefits

• Paid Time Off and Company Paid Holidays
• Transportation Benefits
• Educational Assistance Program
• College Partnership Program
• Employee Discount Program
• Home and Auto Insurance discounts
• Pet Insurance
• Legal benefits

Benefit eligibility is dependent on employment status.

About Maxim Healthcare

Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.